Privacy Policy

1. Who we are

This policy covers the ZedFilmmaking website and the software we provide, including the NUVEXA platform and its WhatsApp Business integration ("our services"). Our services are provided by ZedFilmmaking Agency, 32 Mohamed Hamouda Street, Dawaran El Nady, Tanta, Gharbia, Egypt. Contact: [email protected], +20 101 555 0158.

2. Our role

• Website visitors and our own clients: we decide how your data is used.
• Inside NUVEXA: each business (for example, a spa or beauty center) decides what customer data it stores and which messages it sends. We process that data only on the business's behalf and only to provide the service.

3. Data we collect

• Website: information you send us through forms or messages (name, phone, email, message), plus basic technical data such as browser type and pages visited.
• Business accounts on NUVEXA: account details (name, phone, email), settings, and records of payments for our service.
• Customer data that a business stores in NUVEXA: names, phone numbers, bookings, services and notes the business adds.
• WhatsApp Business Platform data: when a business connects its WhatsApp account, we receive and store its WhatsApp Business Account ID, phone number ID and the access token Meta issues to us for that account; its message templates; the messages it sends and receives through our service and their delivery and read status; and each recipient's phone number and opt-in or opt-out status.

4. How we use data

• To provide, run and secure our services.
• To send the WhatsApp messages a business chooses to send, using its approved templates, and to show the business its delivery reports and replies.
• To respect opt-outs: when a customer opts out, we stop marketing messages to that number.
• To contact you about your account or service.

We do not sell personal data. We do not use one business's customer data for any other business or for our own marketing.

5. Sharing

• Meta Platforms (WhatsApp): to send and receive messages through the WhatsApp Business Platform. Meta's own terms and privacy policy apply to its handling of that data.
• Our hosting and infrastructure providers (such as Cloudflare): to store and run the service.
• Authorities: only when the law requires it.

6. Storage and security

Each business's data is kept in its own separate database. Access tokens are stored only on our servers, are never shown in the browser and are never written to logs. Access to the system needs a login, and the business owner controls who on their team can access it.

7. Retention

We keep data for as long as the business uses our service. When a business ends its service and asks for deletion, we delete its data, including its WhatsApp data and tokens, within 30 days, except where the law requires us to keep it longer.

8. Your choices and rights

• Customers who receive WhatsApp messages can opt out at any time by replying with the opt-out word shown in the message (for example "STOP") or by contacting the business directly.
• You can ask to see, correct or delete your personal data. If your data is held by a business that uses NUVEXA, contact that business first, or contact us and we will pass your request to them.

9. Data deletion

To request deletion of your data, including data received through WhatsApp, email [email protected] with the subject "Data deletion request" and the phone number or account concerned. We will confirm once the deletion is done.

10. Children

Our services are for businesses and are not directed at children.

11. Changes

We may update this policy and will change the "Last updated" date when we do.

12. Contact

ZedFilmmaking Agency, 32 Mohamed Hamouda Street, Dawaran El Nady, Tanta, Gharbia, Egypt. [email protected], +20 101 555 0158.